How can I request a copy of the personal information rapid96 holds about me?

You can submit a data access request through the 24/7 live chat available on the rapid96 platform, or by emailing support@rapid96.net. Include your username and account number to speed up the verification process. Our team will process your request within a reasonable timeframe.

Official Document

Privacy Policy rapid96

We take our responsibility to protect your personal information seriously. This policy explains in detail how rapid96 collects, processes, stores and safeguards your data as a registered player on our platform.

Updated: January 2026 English International Licensing

Your data is protected by

RAPID96 SECURITY

Version 3.1 — 2026

Our Privacy Principles

rapid96's Commitment to Your Data

Six core principles that shape how we handle every player's personal information.

Encryption Security

All data transmitted between your browser and rapid96's servers is protected by SSL/TLS encryption protocols. Account information and financial transactions cannot be intercepted by third parties.

Purpose-Driven Collection

rapid96 only collects data that is genuinely needed to provide services, verify identity and meet licensing requirements. No data is collected without a clear purpose.

Not Sold to Third Parties

Your personal information will not be sold, rented or shared with advertisers or data brokers. Sharing is limited to payment processing partners and legal requirements only.

You Are in Control

You have the right to access, correct or request deletion of your personal information at any time. The request process is straightforward through live chat support or rapid96's official email.

Reasonable Retention Period

Your data is kept only for as long as needed for the stated purpose or as required by licensing law. After that period, records are securely deleted.

Transparent Updates

Any significant changes to this Privacy Policy will be communicated to registered players via in-account notifications. You will always know about changes to how your data is handled.

1. Introduction and Scope of This Policy

This Privacy Policy is an official rapid96 document outlining how our platform handles players' personal information. It is drafted in accordance with the data protection standards set by the international licensing body under which rapid96 operates.

By registering an account at rapid96, you acknowledge that you have read, understood and agreed to the terms stated in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact our support team for assistance with account closure.

This policy applies to all registered players, website visitors and anyone who interacts with the rapid96 platform, including through mobile devices, applications and any of our official communication channels.

The rapid96 platform is for users aged 21 and above only. The age verification process is part of the data collection described in this policy.

2. Personal Information We Collect

rapid96 collects personal information from you through several means, including during account registration, identity verification, financial transactions and while you use our services.

2.1 Identity Information

This includes your full name as it appears on your official identification document, identification card number (MyKad) or passport, date of birth, gender and nationality. This information is required for Know Your Customer (KYC) purposes and age verification.

2.2 Contact Information

Email address, mobile phone number and current residential address. This information is used for account communications, security verification and customer support.

2.3 Financial Information

E-wallet details (Touch 'n Go eWallet, DuitNow), bank account numbers for FPX transactions, and crypto wallet addresses (USDT, BTC, ETH) that you use for deposits and withdrawals. Note: rapid96 does not directly store your credit card numbers or e-wallet passwords.

2.4 Usage and Technical Data

IP address and approximate location information
Device type, operating system and browser version
Game activity logs and betting history
Login session data, including time, date and duration
Game preferences and platform usage patterns

Important Note: The information you provide must be accurate and up to date. Any inaccurate information may affect our ability to process payments or verify your identity, and in certain cases may result in account suspension.

3. How We Use Your Information

Every piece of information we collect has a specific purpose. rapid96 does not use data for purposes outside the scope stated here without your prior consent.

3.1 Account and Service Management

Creating, verifying and managing your player account
Processing deposits and withdrawals through your chosen payment method
Managing bonus claims, cashback and promotions
Providing 24/7 customer support in Malay and English

3.2 Security and Compliance

Identity verification in accordance with KYC requirements
Prevention of fraud, account hacking and unauthorised activity
Compliance with legal obligations under international licensing terms
Age verification to ensure the platform is only used by individuals aged 21 and above

3.3 Platform Improvement

Anonymised usage data helps rapid96's technical team identify performance issues, improve the user interface and introduce new features relevant to the needs of Malaysian players.

3.4 Communications

We use your contact information to send important account notifications (transaction confirmations, security alerts, account suspension or reactivation), and if you choose to receive them, promotional information about new rapid96 offers.

4. Sharing Information with Third Parties

rapid96 does not sell or rent your personal information to any party. Information sharing occurs only in the following limited and controlled circumstances:

4.1 Payment Service Providers

To process deposits and withdrawals, the required transaction information is shared with approved payment processors for methods such as Touch 'n Go eWallet, DuitNow, FPX and crypto networks. These providers are bound by strict confidentiality agreements.

4.2 Game and Software Providers

Game providers working with rapid96 may receive game session data needed to run games correctly. This data is used solely for technical purposes and does not include your full identity information.

4.3 Legal Requirements

We may need to disclose your information if required by law, court order or a qualified regulatory authority. In such situations, rapid96 discloses only the minimum information required.

Our Guarantee: Every third party that receives your data from rapid96 is bound by a data protection agreement requiring them to handle your information to a security standard equal to or higher than our own.

5. Cookies and Tracking Technologies

The rapid96 website uses cookies and similar tracking technologies to improve your experience and ensure the platform functions properly.

5.1 Essential Cookies

These cookies are required for the platform's basic functions, including login authentication, session security and language preferences. Essential cookies cannot be disabled without affecting your ability to use the platform.

5.2 Analytics Cookies

These help us understand how players interact with our platform overall, such as the most frequently visited pages and average session duration. This data is aggregated and does not identify you individually.

5.3 Managing Cookies

You can manage cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of some rapid96 platform features.

6. Data Storage and Security

rapid96 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

Data encryption during transmission using the latest SSL/TLS protocols
Data encryption at rest for sensitive information
Strict internal access controls — only authorised staff can access player data
Continuous monitoring to detect suspicious activity or intrusion attempts
Regular security audits by independent parties
Well-documented incident response procedures

While we take every reasonable step, no digital system can be guaranteed 100% secure. You are also responsible for keeping your account password confidential and reporting any suspicious activity to our support team promptly.

7. Your Rights Regarding Personal Data

As a rapid96 player, you have certain rights regarding the personal information we hold about you. These rights can be exercised by contacting our support team.

Right of Access

Request a copy of the personal information we hold about you.

Right to Rectification

Correct any inaccurate or incomplete information in your records.

Right to Erasure

Request deletion of your data, subject to applicable licensing obligations.

Right to Restriction

Restrict the processing of your data under certain specified circumstances.

Right to Object

Object to the processing of your data for specific purposes such as direct marketing.

Data Portability

Receive your data in a structured, machine-readable format.

8. International Data Transfers

As rapid96 operates under an international licence, your data may be stored or processed on servers located outside Malaysia. Any such data transfer is carried out with appropriate safeguards, including standard data transfer agreements that ensure a comparable level of protection.

We ensure that any party receiving your data outside Malaysia complies with security standards no less stringent than those we apply locally.

9. Changes to This Privacy Policy

rapid96 reserves the right to amend or update this Privacy Policy from time to time. Changes may occur due to legal requirements, shifts in industry practice, or improvements to our services.

For significant changes, we will provide reasonable notice via in-account notifications or email to your registered address. It is your responsibility to review this Privacy Policy periodically.

Effective Date: This current version of the Privacy Policy takes effect from January 2026 and supersedes all previous versions. The current version number is 3.1.

10. Contacting Us About Privacy

If you have any questions, concerns, or wish to exercise your rights regarding personal data, the rapid96 support team is ready to assist. We provide 24/7 support in Malay and English.

You can reach us via live chat available directly on the rapid96 platform for a faster response, or via our support email for enquiries that require written documentation.

Privacy email: [email protected] — Responses are generally faster through live chat for urgent matters. Please include your account number to speed up the process.

Last updated: January 2026

Questions About Data Privacy

Answers to the most frequently asked questions about personal information protection at rapid96.

No. rapid96 does not sell, rent or commercialise player personal information to any advertisers, marketing companies or data brokers. Our data sharing is limited to payment providers who process your transactions and parties required by law, as stated in section 4 of this policy.

You can submit a data access request through the 24/7 live chat available on the rapid96 platform, or by emailing [email protected]. Include your username and account number to speed up the verification process. Our team will process your request within a reasonable timeframe.

When an account is closed, rapid96 will retain the minimum records required by international licensing terms for the specified period. Information beyond these mandatory requirements will be securely deleted. You may ask our support team about the account closure procedure and the data handling that follows.

Identity verification using official documents such as MyKad is a standard KYC (Know Your Customer) requirement mandated by international licensing bodies. It is also a step to confirm that you are 21 years of age or older, to prevent fraud, and to ensure payments are made only to the legitimate account holder. Submitted copies are stored securely with full encryption.

Yes. You can withdraw consent to receive marketing communications at any time through your account settings or by contacting the support team. Please note that important account notification emails (such as transaction confirmations and security alerts) cannot be disabled as they are part of your account security.

Ready to Play with Full Confidence?

With a transparent privacy policy and solid data protection, rapid96 keeps your gaming experience secure on every front. Register an account or log in now.

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